Identification methods for RUB currency
Visit to the office
To perform indetification with this method you need to complete and print out the application from the web site.
Print out the application, have your original identity document with you. For identification we may need additional proof of identity.
Our address: Rochdelskaya Street, 15, building 43
Entrance through the arch on the part of the barrier (in front of the club «Artist»), then first door on the left, second floor.
Office hours: Monday-Friday from 09.00 to 18.00.
Video-indetification is in Russian and requires two ID documents. This identifcation type is a convenient and fast way to undergo identification.
To request this identification go to Settings — Identification and limits — Undergo identification and increase limits section for your wallet and choose video identification.
In accordance with Russian legislation, identity documents which are recognized:
For citizens of the Russian Federation:
- Passport of the Russian Federation
- The certificate of registry office, executive authority or local government of the birth of the citizen — for citizens of the Russian Federation who has not attained the age of 14
- Foreign passport
- Seaman’s passport
- Identification soldier or military ID
- Temporary identity card of the Russian Federation issued by the authority of the Interior to obtain a passport
- Other documents recognized in accordance with the legislation of the Russian Federation identity documents.
For foreign citizens:
- pasport of a foreign citizen, or any other document established by federal law or recognized in accordance with the international treaty of the Russian Federation as an identification document.
For stateless persons, if they reside in the territory of the Russian Federation:
- type residence in the Russian Federation.
For other persons without citizenship:
- A document issued by a foreign state and recognized in accordance with international treaties of the Russian Federation as an identity document stateless citizenship
- A temporary residence permit
- A residence permit
- Other documents required by federal law or recognized in accordance with international treaties of the Russian Federation as identity documents stateless persons.
- Certificate of considering an application for refugee status, issued by the diplomatic or consular office of the Russian Federation or immigration control post or territorial organ of the federal executive authority for the migration service
- Refugee certificate.
You can not use the services of an interpreter!
Print the application form, sign it, make a copy of it and a copy of two documents proving your identity. Attach all the copies and choose the most convenient time for a video-call and your unique login and submit your request. Communication with the expert can be expected one working day after submitting the application.
In the process of video identification be prepared to:
- Verify the details of your electronic means of payment (Wallet)
- Provide evidence of both identity documents that you specified in the application form.
In case of any kind of disturbance, poor quality of communication and image identification the process can be stopped.
Video – identification is available for citizens of the following countries: Azerbaijan, Armenia, Belarus, Georgia, Israel, Iran, India, Kazakhstan, China, Kyrgyzstan, Latvia, Lithuania, Moldova, Pakistan, Poland, Russia, USA, United Kingdom, Tajikistan, Turkmenistan, Uzbekistan, Ukraine, France, Croatia, Estonia.
Identification of the client by a person authorised to operate as a notary
With this method of identification a client must provide color photos / scans of notarized documents:
- and a notarized statement for identification;
- identity document (page with your photo and address of registration).
These documents can be sent using any convenient option, including by mail to: 123022, Moscow, ul.Rochdelskaya, 15, p.43, for identification.
h4>Identification through Money Transfers System Contact
You can pass the identification in all agent locations of Money Transfers System Contact
In order to pass the identification via System Contact, please log in your account and go to Settings, then Limits and then Increase limits and among all possible methods pick up Payment System Contact.
In opening window choose the nearest agent location of System Contact in your city. After choosing an agent location, the window with detailed instructions will appear.
Identification in all Svyaznoy stores
In order to pass the identification procedure via Svyaznoy, please log in your account and go to Settings, then Limits, then Increase limits and among possible methods pick up Svyaznoy.
In opening window choose the nearest store of Svyaznoy in your city. After choosing a store, the window with detailed instructions will appear.